Refund and Returns Policy

Effective Date: June 2026

At Pawzyo, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help. Please read our 30-Day Refund and Returns Policy below.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

  • Be unused and in its original condition.
  • Include all original packaging, tags, manuals, and accessories.
  • Be accompanied by proof of purchase or your order confirmation.

Non-Returnable Items

For health, hygiene, and safety reasons, the following items cannot be returned unless they arrive damaged or defective:

  • Opened pet food or treats
  • Grooming and hygiene products
  • Personalized or custom-made items
  • Clearance or final sale products
  • Gift cards

Damaged or Incorrect Items

Please inspect your order upon delivery.

If you receive an item that is damaged, defective, or incorrect, contact us within 7 days of delivery. Please include your order number along with clear photos of the item and packaging so we can resolve the issue promptly.

Refund Process

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Your refund will be issued to your original payment method.
  • Refunds are typically processed within 5–10 business days, depending on your payment provider or financial institution.

Original shipping charges are non-refundable unless the return is the result of our error.

Exchanges

If you wish to exchange an item for a different size, colour, or replacement, please contact our customer support team. Exchanges are subject to product availability.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The wrong item was shipped.
  • The item arrived damaged or defective.
  • The return is due to an error made by Pawzyo.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.

How to Start a Return

To request a return, please contact us with:

  • Your full name
  • Order number
  • Reason for the return
  • Photos (if the item is damaged or defective)

Our support team will provide return instructions.

Contact Us

Pawzyo
7 Glasgow Rd
Milngavie, Glasgow G62 6AQ
United Kingdom

Phone: +44 141 956 7346

Email: Support@pawzyo.shop

Thank you for shopping with Pawzyo. We appreciate your trust and are committed to providing quality products and excellent customer service.